Prime Wholesaler UK values customer satisfaction and strives to provide a seamless experience from order placement to delivery. This policy explains our shipping procedures and return guidelines. If you have further questions, please contact our customer service team.
1. Processing Time
Orders are typically processed within 1-3 business days of purchase confirmation. Processing times may vary during peak periods or sales events.
You will receive an email confirmation once your order has been shipped.
2. Shipping Rates and Delivery Times
Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days
Shipping rates are calculated based on order size, weight, and destination and will be displayed at checkout.
3. International Shipping
Currently, we ship within the United Kingdom. For international shipping inquiries, please contact us at info@primewholesaler.co.uk.
4. Order Tracking
Once shipped, you will receive a tracking number to monitor your order's status. Please allow 24 hours for tracking information to update.
5. Delayed or Lost Packages
If your package is delayed or lost, please contact us at info@primewholesaler.co.uk. We will work with the courier service to resolve the issue and keep you informed.